Privacy Policy

We collect information you provide directly to us when you create an account, set up your organization, or use the Veyrra platform. This includes:

•Account information: name, email address, password, and phone number

•Organization data: business name, address, phone, email, and business type

•Usage data: pages visited, features used, and actions taken within the platform

•Device data: IP address, browser type, operating system, and device identifiers

•Transaction data: order history, payment records, and operational metrics processed through the platform

We use the information we collect to:

•Provide, maintain, and improve the Veyrra platform and its features

•Process transactions and send related information including purchase confirmations

•Send technical notices, updates, security alerts, and support messages

•Respond to your comments, questions, and requests

•Send marketing communications where you have opted in

•Monitor and analyse trends, usage, and activities in connection with our services

•Detect, investigate, and prevent fraudulent transactions and other illegal activities

Your data is stored securely on Supabase-managed infrastructure hosted on Amazon Web Services (AWS) in Australia and the United States. We implement industry-standard security measures including:

•Encryption in transit (TLS 1.3) and at rest (AES-256)

•Row-Level Security (RLS) policies ensuring strict data isolation between organizations

•Regular automated backups with point-in-time recovery

•Access controls and audit logging for all administrative actions

•Regular security assessments and penetration testing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

•Service providers: companies that perform services on our behalf (e.g., payment processors, hosting providers)

•Business transfers: in connection with a merger, acquisition, or sale of assets

•Legal requirements: when required by law, court order, or governmental authority

•Protection of rights: to protect the rights, property, or safety of Veyrra, our customers, or others

All third-party service providers are contractually required to protect your data and are prohibited from using it for any other purpose.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

We use the following types of cookies:

•Session cookies: to operate our platform and maintain your login state

•Preference cookies: to remember your preferences and settings

•Analytics cookies: to understand how you use our platform (via anonymised data)

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymise your information within 90 days, except where we are required by law to retain it longer.

Organization data including transaction records may be retained for up to 7 years to comply with Australian tax and accounting legislation.

Under the Australian Privacy Act 1988 and applicable laws, you have the right to:

•Access: Request a copy of the personal information we hold about you

•Correction: Request we correct any inaccurate or incomplete information

•Deletion: Request deletion of your personal information (subject to legal requirements)

•Portability: Receive your data in a structured, machine-readable format

•Objection: Object to processing of your personal information in certain circumstances

•Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@veyrra.tech

Our platform is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete that information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

For material changes, we will provide a more prominent notice, which may include an email notification or an in-app banner.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

•Email: privacy@veyrra.tech

•Support: support@veyrra.tech

•Address: Veyrra Pty Ltd, Australia

We aim to respond to all privacy-related inquiries within 5 business days.